CLAIMS PROCESS
To ensure fast and smooth processing, we kindly ask you to submit all claims exclusively via our online form and to complete all required fields in full.
After receiving your claim, you will automatically receive a credit note based on your most recently invoiced purchase price.
Important notice: Defective goods with a purchase value of under €500 do not need to be returned to us. By submitting the form, you confirm that the affected item has been taken out of circulation and will not be used further.
For questions or special cases, we are of course always happy to help.
Further details can be found in our Terms and Conditions.
CLAIMS PROCESSING
In standard cases, processing is handled automatically – a credit note is issued without individual case review*, proof of purchase, or invoice number. The credit note corresponds to your last trade purchase price in our system.
A replacement delivery is not provided; please place a new order for the goods if required.
DATA PROTECTION AND LEGAL NOTICE
Your data is processed exclusively for the purpose of handling your claim within the scope of our existing business relationship in accordance with Art. 6(1)(b) GDPR.
Further information can be found in our Privacy Policy.
Note: To submit a claim, a photo describing the defect is mandatory. Please upload meaningful photos as well as a qualified description of the defect directly in the form. Several upload fields are available for this purpose.
Supported formats: JPG, JPEG, PNG
Maximum file size per image: 5 MB
Maximum total size: 25 MB (max. 5 images)
If you wish to attach more than 5 images or submit additional documents, please send them by email to service@grofa.com.
Note for bike and frame claims (BESV / Look):
For claims regarding bicycles or frames, a special, more detailed form is available in the B2B shop. Please use this form for faster and more precise processing of your request.
https://b2b.actionsports.be/en/account/claim/
*In case of doubt, we reserve the right to conduct an individual case review.